Shipping policy
At Auraclothi, we focus on providing a smooth and reliable delivery experience, ensuring your order reaches you efficiently and without complications. Below you’ll find everything you need to know about our shipping process.
📦 Order Processing
All orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an order confirmation email after placing your order
- If you do not receive confirmation within 24 hours, please contact us at support@auraclothi.com
🚚 Shipping Time & Cost (United States Only)
We currently ship only within the United States 🇺🇸
Standard Shipping
- Delivery Time: 3–20 business days
-
Shipping Cost: Free
- Total Estimated Delivery Time: 4–23 business days (Handling + Transit Time).
Delivery times are estimated and begin after shipment, not at the time of order.
While we aim for timely delivery, delays may occasionally occur due to weather conditions, holidays, or carrier-related issues.
🕒 Order Cut-Off Time
- Orders placed before 5:00 PM (EST) on business days will begin processing the same day
- Orders placed after this time will be processed on the next business day
📍 Shipping Coverage
- We currently ship within the United States only
- International shipping is not available at this time
🚛 Shipping Carriers
We partner with trusted carriers to ensure safe and timely delivery:
- USPS (United States Postal Service)
- FedEx
- UPS (United Parcel Service)
Carrier selection depends on package size, weight, and destination.
📦 Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking updates
- Once your order has been shipped, you can track your shipment directly through our [Track Your Order] page or the carrier’s website.
⚠️ Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned due to address errors, we will contact you at support@auraclothi.com to arrange reshipment. Any additional shipping costs for reshipment due to a customer's address error will be the responsibility of the customer.
🔁 Order Changes or Cancellations
If you need to modify or cancel your order, please contact us as soon as possible:
- Changes or cancellations are only possible before the order has been processed or shipped
- Once the order is in transit, we may not be able to make changes
📬 Missing or Damaged Packages
If your package is missing or arrives damaged, please contact us within 48 hours of delivery:
- Please include your order number and clear photos (if damaged)
- We will review the issue and provide a suitable resolution as quickly as possible
🔄 Returns & Exchanges
For detailed information regarding returns and exchanges, please visit our Refund Policy page.
If you need assistance, feel free to contact us at:
📞 Need Help?
Our support team is here to assist you 💬
📧 Email: support@auraclothi.com
📞 Phone: +1 (315) 554-9692
📍 Address: Destiny USA, 1 Destiny USA Dr, Syracuse, NY 13204, United States
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time – ET)